1.
Cannot Auto Detect device on Com Port “X”
2. How do I personalise
the multi-colour display on the TR30?
3. I keep seeing “ERROR
11004”. What causes this?
4. How do I accurately
mark a new fixed camera site
(eg Gatso/Truvelo etc)?
5. How do I mark a new
camera site properly while I am on the move?
6. How do I mark mobile
enforcement vans in a layby or on a bridge?
7. When should I use the “DELETE” button?
8. How do I delete a mobile site that I have
never seen in operation?
9.
I am an AOL user with a Netgear DG834G Wireless router
seeing "TR
Series Update Utility X 301: Time-out".
What causes this problem?
10. I am not picking up any indications of
mobile enforcement sites what causes this ?
11. I own a TR20/30 Lite and I am not receiving
any laser alerts when I pass a van. Why is this ?
12.
Why does my TR20/30 lite sometimes drop off the windscreen
when it is cold?
Cannot
Auto Detect device on Com Port “X”
This error
can be caused by a number of problems the most popular of
which is failure to install
both ‘Found New Hardware’ Wizards.
This problem can be rectified by un-installing the software
from your PC and re-installing it.
Re-connect your TR30 and WAIT for the TWO ‘Found New Hardware’ Wizards
to appear one after the other.
Follow the prompts to install automatically as recommended.
Disconnect the TR30 from your PC and wait 30 seconds before
re-connecting.
Enter your PASSWORD into the update utility by clicking on File > Password.
Click in the white box and enter your password.
Click on “OK” to exit
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How do I personalise
the multi-colour display on the TR30?
Select Change
Settings > Display on the tabs.
The colours for each screen type are adjusted by selecting
each of the Red Green or Blue slide controls and adjusting
them to the colour combination you require.
Select NORMAL SCREEN and adjust the colour to suit your
personal preference or dashboard illumination.
Select and adjust ALARM SCREEN to a colour that you will
notice the most when a Full Alert is taking place. We recommend
you select FULL RED ONLY for best visibility.
Select and adjust SOFT ALERT as above. This is the alert
you will see when you are approaching a site where the
hazard or camera site is on the other carriageway or you
are under
the speed limit. We recommend GREEN or BLUE which are more
recessive colours.
The contrast need not be adjusted at this stage unless
you are having any problems reading the display.
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I
keep seeing ERROR 11004.
What causes this?
Error 11004 is caused when the
client software (that is, the software on your PC) is unable
to communicate with our
server.
It can be caused when our server is offline. But it is far
more likely that your Firewall, should you have one installed
on your PC, is stopping the TR software from communicating
with our server.
To test this please switch off your firewall to check for
updates. This should correct the problem.
If the TR Update Utility successfully communicates with our
server, then configure your Firewall software to allow the
TR Update Utility to have access to the web and then ensure
your Firewall is turned back on. Return to top
How do I accurately
mark a new fixed camera site
(eg Gatso/Truvelo etc)?
Guidance note: ABOVE ALL SAFETY FIRST!
Your precise location is stored when you press the NEW button.
Selection of type of site, e.g. “Fixed” “Mobile” “School” “Blackspot”,
does not store any location details. Your TR20/30 will
display POINT STORED when a site is recorded.
If at all possible, and above all safe, the correct way
to store a new camera site is to pull up next to the
camera site. Press the “NEW” button; make
a note of the speed limit and the direction in which
you are travelling
e.g. north
west or south east etc (This can be noted from the display
of the TR20/30). Finally select the type of camera it
was e.g. Gatso, Truvelo SPECS etc.
If you are not sure what enforcement camera it was, generally,
if it was directed towards you it will be a Truvelo;
if it was looking away from you in the direction of your
travel it
will be a Gatso.
Having marked the camera site PLEASE
PULL AWAY CAREFULLY. Return to top
How do I mark a new camera site properly while
I am on the move?
The best way to do this is to wait until you
are approximately 5 meters or 15 feet in front of the new
site and then press
the “NEW” button. This will give the unit time
to record your position and the precise location of the camera.
Make a mental note of the camera enforcement direction [i.e.
towards you (Truvelo) or away from you (Gatso)] and the speed
limit in force at that location
If you are marking a site on the opposite side of the road
the same rules apply but in reverse, i.e. wait until you
are exactly parallel with the site and press the “NEW” button.
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How do I mark mobile
enforcement vans in a layby or on a bridge?
By far the safest
way to mark a van in a lay-by is to pull
up behind it and press the “NEW” button. Then make
your required notes e.g. the speed limit and direction of travel,
before pulling away safely. We understand it is not always
possible to do this, in which case the same rules for marking
a new fixed site while travelling apply.
If you spot a camera van on a bridge, and you wish to mark
it’s position, press the “NEW” button just
before you pass under the bridge so it is recorded as close
to the bridge as possible. This will make it clear to our mapping
team precisely where the indicated site is e.g. on the bridge
and not by the side of the road near a bridge.
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When should I use the “DELETE” button?
It
is NOT possible to delete any camera enforcement site from
your TR20/30 database. By pressing the “DELETE” button
you store your current position together with the code number
of the site you wish to delete.
When you “CHECK FOR UPDATES” this information together
with any new locations you may have stored are passed to us
for inspection. We will investigate the site either by sending
one of our mapping team to the site or we will contact you
to request the reason for marking the site with the “DELETE” button.
If valid we will remove the site from our database and next
time you “CHECK FOR UPDATES” the site will be removed
from your TR20/30.
This information is of great use to us and helps us keep
up with the ever changing camera locations and subsequently
maintaining
an accurate database for your benefit and indeed all our
customers.
The “DELETE” button should only be used if the
site you are deleting no longer exists. You should be on the
road where the enforcement camera(s) has been removed. This
may be at an area where there have been extensive roadworks
for a long period of time such as those on the M25.
Please note: Regular updates are necessary to ensure you
have the very latest information regarding road hazard and
camera
enforcement sites. We recommend updating at least once a
week. You will only receive an update if a change has been
made to
our data.
You cannot delete a site, be it a fixed, mobile or blackspot,
just because you do not want it on your own TR20/30. Every
one of our customers shares a common database; this ensures
consistency and accuracy.
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How do I delete a mobile site that I have
never seen in operation?
The simple answer is you
cannot do this. All of our mobile sites are in our database
as a result of someone seeing a Safety
Camera Partnership mobile van, motorcycle or a police officer
with RADAR or LASER in that location at some point in the
past. You will never know when that site is going to be visited
again.
Next time it might be you passing when the speed limit is
being enforced and we are sure you would like a timely alert
of it’s
presence.
Return to top
I
am an AOL user with a Netgear DG834G Wireless router seeing "TR
Series Update Utility X 301: Time-out".
What
causes this problem ?
When a Netgear DG834G Wireless router is used with an AOL connection
sometimes "TR Series Update Utility X 301: Time-out" can
occur. This can be cured by contacting AOL and asking their
technical support how to change the MTU setting on your router.
As standard it comes set at [120006]"MTU
Size"=1458 in the configuration file this must be changed
to [120006]"MTU Size"=1400 in order to work with
the AOL connection, this will not affect your normal internet
access it will however allow your TR20/30 to connect with
our webserver and perform a download. Return to top
I am not picking up any indications of
mobile enforcement sites what causes this ?
This problem is more often than not caused by incorrect
setup of the TR20/30
Please Note:
In order to make these adjustments you must have update
utility version 1.31 or higher. If your TR20/30 was incorrectly
set up using version 1.31 or higher on a different PC and
you wish to correct the problem on your own PC check to
see which version of update utility you have.
Open the TR Series
Utility and click on "Help" on the menu bar.
Select "About". This will show TR
Series Update Utility Version x.xx
If
this shows version 1.20 or lower you must download the
latest version of the update utility from our website. To
be taken there now click
here.
You must REMOVE your old update utility
software before installing the new one.
When installing the new version of the
Update Utility do not forget the FOUND NEW HARDWARE WIZARDS
AND TO RE-INSERT YOUR PASSWORD.
Refer to Updating
to the latest TDS Utility Software
Remedy
Plug your TR20/30 device into your PC using the USB cable
supplied.
Open the TR Series Update Utility v1.31
or higher.
Click on "Change Settings"
Click on the "Sound" Tab at the top of
the window.
There you will see
four sliders each one controlling a different aspect of
the sounds.
Ensure that the radio button
next to Fixed Alerts is selected. Make a note of the position
of the four sliders.
Click on the radio button next to Mobile
Alerts.
Adjust the slider controls to match those
selected for the Fixed Alerts.
Click on the "Test" button
next to the slider that controls "Volume" you
should hear a bleep.
Once you have carried out this procedure you will find
your mobile alerts have been restored to full operation.
Return to top
I own a TR20/30 Lite and I am not receiving
any laser alerts when I pass a van.
Why is this ?
In the case of the TR20 & TR30 Lite
products the main cause of this problem has been found
to be incorrect insertion of the LASER detector jack plug.
You must ensure
the jack plug is pushed fully home into it's socket to
give a firm click. This will ensure the correct operation
of the LASER detector.
It should be noted that the nature of
mobile enforcement dictates that not every vehicle will
be targeted
by a mobile
speed
enforcement operator, this may also account for why you
have not received a LASER warning.
Return to top
Why
does my TR20/30 lite sometimes drop off the windscreen
when it is cold?
In the normal operation
of your windscreen vent, after a period of time a microscopic
layer of dirt gets deposited on your windscreen. You may
have
seen this at it's worst when driving towards the sun in
the early morning or evening. This dirt can prevent the
vacuum foot from making a perfect seal.
To correct the problem simply remove the TR20/30 lite vacuum
mount. Clean with the flexible foot with ordinary glass
cleaner together with the location you wish to re-mount
the bracket on to the windscreen. Make sure you fully dry
and polish the location after cleaning your windscreen.
Firmly push the bracket on to the glass. Then while holding
the bracket firmly against the glass operate the suction
lever to mount the bracket to your windscreen.
Finally re-fit the TR20/30 Lite to the bracket and the
problem will be solved.
DO NOT WET THE SUCKER WITH SALIVA THIS WILL NOT AID ADHESION
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